Question 1

Where do we meet our driver?

Accepted Answer

If your pickup is at the PMI airport, your driver will be waiting for you at the "meeting point" which is located inside of the arrivals building, between gate C and D. If you are to be picked from your hotel, the entrance of the hotel or if access to the entrance was not possible, in the vicinity of the hotel.

Question 2

When do I need to make a reservation?

Accepted Answer

We recommend the reservation to 48 hours before your first transfer.

Question 3

Do I need any identification or hard copy of my reservation details?

Accepted Answer

No, in order to protect the environment, all that is needed is some form of identification. In the worst case scenario, you will be asked to show the confirmation email sent to you upon your reservation.

Question 4

What happens when there is nobody at the meeting point?

Accepted Answer

Our usual punctuality is excellent, however, if due to unforeseen circumstances that are out of our hands there is a delay, you are required to wait for 10 minutes. If there any reason, the delay exceeds a 10-minute wait, please contact us immediately.

Question 5

Will I be charged for canceling this service?

Accepted Answer

There will be no cancellation fee if the reservation is canceled at least 24h in advance. Beyond this, you will be charged 100% of the total sum.

Question 6

What is the maximum number of passengers that I can reserve the transfer for?

Accepted Answer

You may reserve up to 12 passengers. Remember children and babies are included in these.

Question 7

I am traveling with kids and babies

Accepted Answer

According to the Spanish Transport laws, both babies and children are required to travel in approved retention devices, such as booster chair. We provide these and it does not incur any additional fees.

Question 8

Do children and babies have to pay?

Accepted Answer

Yes, both children and babies occupy a seat, as required by Spanish Transport laws.

Question 9

How can I pay my booking

Accepted Answer

You can pay in cash, credit or debit card. Cash must be in €

Question 10

Can I pay by credit/debit card?

Accepted Answer

Yes, we accept practically all debit and credit cards. You can pay in cash, credit or debit card. Cash must be in €.

Question 11

Can I change or cancel my booking?

Accepted Answer

You can modify or cancel your transfer by sending us an email with your reservation number to info@89transfers.com .

Question 12

Do you accept cash?

Accepted Answer

Yes, cash and cards are available.

Frequently Asked Questions

Questions and answers